We ship with the following providers: US Postal Service (priority mail only), UPS, and FedEx. Shipping charges are determined using each provider's standard rate schedule. Rates are based on size and weight of the package, value of contents, and distance between our store and the destination address. Our minimum shipping charge is $9.90. Purchasers are responsible for paying all shipping costs.
International shipping is currently unavailable on our website.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Any replacement will occur under the manufacturer’s warranty.
All freight damage is the responsibility of the freight company. It is the customer’s responsibility to check for freight damage before accepting shipment. Please report damage immediately.
There is no refund on cut fabric and shipping fees are not refundable.
Classes & Events:
To receive a refund for classes, a 48 hour notice is required. Event refunds require 3 weeks notice.
Special orders made in-store or over the phone must be paid for at the time the order is placed. Items will not be ordered until after payment is made. No returns or cancellations of special orders will be accepted. If the item is out of stock with our supplier, the customer will be notified and refunded in full. In most cases, if the special order is for fabric, the entire bolt must be purchased - fabric yardage is not available for special orders unless it is approved by staff as being part of a Basics collection that we regularly stock.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.