We ship with the following providers: US Postal Service (priority mail only), UPS, and FedEx. Shipping charges are determined using each provider's standard rate schedule. Rates are based on size and weight of the package, value of contents, and distance between our store and the destination address. Our minimum shipping charge is $9.90. Purchasers are responsible for paying all shipping costs.
International shipping is currently unavailable on our website.
Free local pick-up is available at all of our store locations. This applies to online orders, phone orders placed with the Phoenix store and sewing machines or vacuums that are in for service.
Online orders: To pick-up an online order at your local store, choose the shipping option at payment that specifies local pick-up at that location - Phoenix, Chandler or El Mirage. Orders are printed & pulled every morning when the Phoenix store opens; orders placed after 9am MST may not be printed & pulled until the following business day. Orders are processed Mon-Fri, so if you place an online order after 9am MST on Friday and want to pick it up at the Phoenix store that weekend, please put that in the comments of the order and be prepared for a slight delay when you come in, though we will do our best to have it ready for you.
Pick-up at Phoenix: You will receive an email or phone call informing you that the order, sewing machine or vacuum is ready for pick-up at your convenience.
Pick-up at Chandler: Orders, sewing machines or vacuums set for pick-up at the Chandler store are delivered to the store on Monday & Friday afternoons. Once it has arrived at the store, they will call to inform you that it has arrived. Please note the following: Online orders placed after 9am MST on Friday will typically not arrive at the Chandler store on Monday, but will instead arrive on the following Friday. When an order has been prepared for the courier, you will receive an automatic email saying that it has been shipped to the store, but it will not actually travel until the Monday/Friday after that message. The Chandler store will call you when it arrives.
Pick-up at El Mirage: Orders, sewing machines or vacuums set for pick-up at the El Mirage store are delivered to the store on Tuesday & Friday afternoons. Once it has arrived at the store, they will call to inform you that it has arrived. Please note the following: When an online order has been prepared for the courier, you will receive an automatic email saying that it has been shipped to the store, but it will not actually travel until the Tuesday/Friday after that message. The El Mirage store will call you when it arrives.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Any replacement will occur under the manufacturer’s warranty.
All freight damage is the responsibility of the freight company. It is the customer’s responsibility to check for freight damage before accepting shipment. Please report damage immediately.
There is no refund on cut fabric and shipping fees are not refundable.
Classes & Events:
To receive a refund for classes, a 48 hour notice is required. Event refunds require 3 weeks notice.
Special orders made in-store or over the phone must be paid for at the time the order is placed. Items will not be ordered until after payment is made. No returns or cancellations of special orders will be accepted. If the item is out of stock with our supplier, the customer will be notified and refunded in full. In most cases, if the special order is for fabric, the entire bolt must be purchased - fabric yardage is not available for special orders unless it is approved by staff as being part of a Basics collection that we regularly stock.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.